202 lines
8.7 KiB
JSON
202 lines
8.7 KiB
JSON
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{
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"version": "2026-04-24",
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"updated": "2026-04-24",
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"curricula": [
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{
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"id": "foundations",
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"title": "1 · Fundament",
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"short": "Glasl, Thomas-Kilmann, Konfliktarten",
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"icon": "shield",
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"color": "#3b82f6",
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"description": "Was ist ein Konflikt, wie eskaliert er, und welchen Stil wähle ich wann? Glasl-9-Stufen, Thomas-Kilmann-Matrix, Konfliktarten.",
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"source_md": "00-grundlagen-konflikt.md",
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"modules": [
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{
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"id": "grundlagen",
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"title": "Konflikt-Grundlagen & Glasl-9-Stufen",
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"objectives": [
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"9 Eskalationsstufen nach Glasl sicher benennen",
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"Drei Phasen (Win/Win → Win/Lose → Lose/Lose) einschätzen",
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"Wann reicht Selbstmoderation vs. wann Dritte nötig"
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],
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"topics": ["Glasl 9 Stufen", "Win/Win", "Lose/Lose", "Konfliktarten"],
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"difficulty": "mittel",
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"source_heading": "Die 9 Eskalationsstufen nach Friedrich Glasl"
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},
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{
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"id": "stile",
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"title": "Konfliktstile (Thomas-Kilmann)",
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"objectives": [
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"5 Stile erkennen: Kämpfen, Anpassen, Vermeiden, Zusammenarbeiten, Kompromiss",
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"Eigenen Default-Stil reflektieren",
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"Stil bewusst wechseln, wenn der Default nicht passt"
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],
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"topics": ["Competing", "Accommodating", "Avoiding", "Collaborating", "Compromising"],
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"difficulty": "einfach",
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"source_heading": "Die 5 Konfliktstile nach Thomas-Kilmann"
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}
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]
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},
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{
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"id": "communication",
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"title": "2 · Verbale Werkzeuge",
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"short": "GFK, aktives Zuhören",
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"icon": "handshake",
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"color": "#60a5fa",
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"description": "Die zwei wichtigsten Sprech- und Hör-Werkzeuge: Rosenbergs 4 Schritte der GFK und Rogers' aktives Zuhören.",
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"source_md": "01-gfk-rosenberg.md, 02-aktives-zuhoeren.md",
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"modules": [
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{
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"id": "gfk",
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"title": "GFK (Rosenberg) — 4 Schritte",
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"objectives": [
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"Beobachtung, Gefühl, Bedürfnis, Bitte sauber trennen",
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"Typische Fallen erkennen (Bewertung, Pseudo-Gefühl, Strategie, Forderung)",
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"GFK-Sätze in Eskalationssituationen formulieren"
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],
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"topics": ["Beobachtung", "Gefühl", "Bedürfnis", "Bitte", "Empathisches Hören"],
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"difficulty": "mittel",
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"source_heading": "Die 4 Schritte"
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},
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{
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"id": "zuhoeren",
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"title": "Aktives Zuhören (Rogers)",
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"objectives": [
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"Echtheit, Akzeptanz, Empathie als Grundhaltungen verstehen",
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"Paraphrasieren, Reformulieren, Verbalisieren unterscheiden",
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"Kommunikations-Sperren (Rat, Bewertung, Bagatellisieren) vermeiden"
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],
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"topics": ["Kongruenz", "Paraphrasieren", "Spiegeln", "Gordon-Sperren"],
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"difficulty": "mittel",
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"source_heading": "Die 3 Grundhaltungen nach Rogers"
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}
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]
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},
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{
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"id": "body",
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"title": "3 · Körper & Phase",
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"short": "Körpersprache, Stimme, CPI-Phasen",
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"icon": "star",
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"color": "#2563eb",
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"description": "Was der Körper sagt, bevor das Wort fällt. Dazu das CPI-Phasen-Modell und Verbal Judo.",
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"source_md": "03-koerpersprache-ruhe.md, 04-deeskalations-phasen.md",
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"modules": [
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{
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"id": "koerpersprache",
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"title": "Körpersprache, Stimme & Atmung",
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"objectives": [
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"45°-Stellung, offene Hände, Abstand einsetzen",
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"Stimme (Lautstärke, Tempo, Tonlage) bewusst steuern",
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"4-7-8-Atmung zur eigenen Regulation nutzen"
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],
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"topics": ["45°-Stellung", "Offene Hände", "Distanz-Zonen", "Tonlage", "4-7-8"],
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"difficulty": "einfach",
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"source_heading": "Der Grund-Kanon"
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},
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{
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"id": "phasen",
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"title": "Deeskalations-Phasen (CPI, Verbal Judo)",
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"objectives": [
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"CPI-4-Phasen-Modell (Anxiety → Defensive → Risk → Tension Reduction)",
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"Passende Helfer-Haltung je Phase (Supportive/Directive/Safety/Rapport)",
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"L.E.A.P.S.-Akronym und Verbal-Judo-Leitsätze"
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],
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"topics": ["CPI", "Verbal Judo", "L.E.A.P.S.", "Mikro-Skripte"],
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"difficulty": "mittel",
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"source_heading": "CPI-Modell"
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}
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]
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},
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{
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"id": "practice",
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"title": "4 · Praxis & Risiko",
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"short": "Gefährdungs-Assessment, Szenarien",
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"icon": "detective",
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"color": "#1d4ed8",
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"description": "Frühwarnzeichen lesen, Triggerumgebung verstehen, und konkrete Szenarien aus Retail / Pflege / Security / ÖPNV / Schule.",
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"source_md": "05-gefaehrdungs-assessment.md, 06-szenarien-branche.md",
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"modules": [
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{
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"id": "assessment",
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"title": "Gefährdungs-Assessment & P-S-R",
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"objectives": [
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"P-S-R-Modell (Physiology, Stage, Response) anwenden",
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"Typische Trigger (Machtlosigkeit, Warten, Schmerz, Alkohol/Drogen) benennen",
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"Ampel-System 🟢🟡🟠🔴 in 30 Sekunden scannen"
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],
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"topics": ["P-S-R", "Trigger", "Ampel-System", "Umgebungs-Risiko"],
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"difficulty": "mittel",
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"source_heading": "Das P-S-R-Modell"
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},
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{
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"id": "szenarien",
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"title": "Branchen-Szenarien",
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"objectives": [
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"Retail: Rückgabe-Verweigerung, Preis-Streit",
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"Pflege: Angehörige, Demenz, Notaufnahme",
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"Security/ÖPNV/Schule: Einlass, Ticket, Elterngespräch"
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],
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"topics": ["Retail", "Pflege", "Security", "ÖPNV", "Schule"],
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"difficulty": "mittel",
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"source_heading": "A) Einzelhandel / Kundenservice"
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}
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]
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},
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{
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"id": "after",
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"title": "5 · Danach & Recht",
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"short": "Selbstfürsorge, Rechtsrahmen",
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"icon": "medal",
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"color": "#1e3a8a",
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"description": "Was kommt nach dem Vorfall: Debriefing, CISM, PTSD-Warnzeichen, plus Rechtsrahmen (Notwehr, Hausrecht, AGG).",
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"source_md": "07-selbstfuersorge-nachbereitung.md, 08-rechtsrahmen.md, 09-faq-situationen.md",
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"modules": [
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{
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"id": "selbstfuersorge",
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"title": "Selbstfürsorge & Debriefing (CISM)",
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"objectives": [
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"Akute Nachbereitung (5-Min-Regel, Atemübung)",
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"Strukturiertes Debriefing + CISM-Modell",
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"PTSD-Warnzeichen erkennen, Wege zu Hilfe (BG, 116 117, TelefonSeelsorge)"
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],
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"topics": ["Debriefing", "CISM", "Peer-Support", "PTBS", "BG-Meldung"],
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"difficulty": "mittel",
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"source_heading": "Akute Nachbereitung"
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},
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{
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"id": "recht",
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"title": "Rechtsrahmen & FAQ",
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"objectives": [
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"§ 32 Notwehr + § 34 Notstand korrekt abgrenzen",
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"§ 127 StPO (Festnahme) und § 903 BGB (Hausrecht) kennen",
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"Dokumentationspflichten nach Vorfall (BG, Verbandbuch, Anzeige-Fristen)"
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],
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"topics": ["§ 32 StGB", "§ 34 StGB", "§ 127 StPO", "§ 903 BGB", "AGG", "Doku"],
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"difficulty": "schwer",
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"source_heading": "§ 32 StGB — Notwehr"
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}
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]
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}
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],
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"badges": [
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{"id": "erste_deeskalation", "title": "Erster Dialog", "icon": "award", "description": "1. Quiz bestanden — der Anfang ist gemacht."},
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{"id": "gfk_meister", "title": "GFK-Meister:in", "icon": "handshake", "description": "Rosenberg-Modul mit ≥80% abgeschlossen."},
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{"id": "glasl_expert", "title": "Glasl-Detektiv", "icon": "detective", "description": "Konflikt-Grundlagen-Modul abgeschlossen."},
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{"id": "cpi_certified", "title": "CPI-zertifiziert", "icon": "shield", "description": "Deeskalations-Phasen-Modul abgeschlossen."},
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{"id": "active_listener", "title": "Active Listener", "icon": "star", "description": "Aktiv-Zuhören-Modul abgeschlossen."},
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{"id": "body_language_pro", "title": "Körpersprache-Pro", "icon": "medal", "description": "Körpersprache-Modul abgeschlossen."},
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{"id": "streak_14", "title": "2-Wochen-Disziplin", "icon": "flame", "description": "14 Tage in Folge aktiv gewesen."},
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{"id": "all_rounder", "title": "Deeskalations-Profi", "icon": "crown", "description": "Alle 10 Module abgeschlossen."},
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{"id": "night_owl", "title": "Nachteule", "icon": "moon", "description": "Nach 22 Uhr gelernt."}
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],
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"levels": [
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{"min": 0, "title": "Einsteiger:in"},
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{"min": 50, "title": "Tagelöhner:in"},
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{"min": 200, "title": "Lerner:in"},
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{"min": 500, "title": "Erfahren"},
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{"min": 1250, "title": "Multiplikator:in"},
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{"min": 2500, "title": "Coach"},
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{"min": 5000, "title": "Mediator:in"}
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]
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}
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